{"id":8590,"date":"2018-11-30T10:47:00","date_gmt":"2018-11-30T10:47:00","guid":{"rendered":"http:\/\/enginir-demo.creativesplanet.com\/datasite\/?page_id=8590"},"modified":"2022-02-16T20:24:59","modified_gmt":"2022-02-16T20:24:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/retailautomation.biz\/?page_id=8590","title":{"rendered":"FAQ"},"content":{"rendered":"

[vc_row cspt-bg-color=”white” css=”.vc_custom_1548307151412{padding-bottom: 30px !important;}”][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_tta_accordion shape=”square” color=”white” spacing=”30″ c_position=”right” active_section=”1″ el_class=”cspt-faq”][vc_tta_section title=”What information can you use from my existing information?” tab_id=”1540103971652-c593d570-a304″][vc_column_text]Often when converting from another exiting POS software, we are able to extract item information and customer information for loading into ABS. Item Information includes SKU, Description, UPC, Costs, Retails and Quantity on Hand as well as other fields. If we can extract it, we can convert it. Customer information includes Customer Numbers, Names, Addresses and Ageing Balances. We do not convert sales history.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I use my existing credit card processor?” tab_id=”1540104176688-52302450-76c8″][vc_column_text]Retail Automation integrates with Global Payments and Elavon, two large processors in the industry. While we prefer you to use one of our integrated processors, you are welcome to utilize your existing stand-alone solution with no penalty or extra fees.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What does On-Site Installation entail?” tab_id=”1540180176993-ccb265ec-bf0c”][vc_column_text]Before our Installation techs arrive on site, we have prepared the equipment and software, so our focus can be towards training and customizing the software for you.\u00a0 Depending on your situation, we work around your counter, employees and existing system getting pieces in place for a smooth transition for \u201cGo-Live\u201d.\u00a0 We sit with Management and Key Employees to discuss particulars to the system configuration and give hands-on training with the employees.\u00a0 We are able to identify key priorities to address during install week and leave you with a solid roadmap for success using your system.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does your system handle e-Commerce?” tab_id=”1540180193213-206c4b2e-ce15″][vc_column_text]Online selling has changed the dynamic of the local hardware store, and Retail Automation has begun work with New Media Retailer<\/a>\u00a0to send and receive inventory to your online store front.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is your support fee include?” tab_id=”1540180174209-6c1a9c93-5c79″][vc_column_text]We prefer to be your first point of contact with anything technical involving your store.\u00a0 Support is available 24x7x365 and ranges from Network Security, Printers, Credit Card Processing, Computer Updates to the occasional Software issue.\u00a0 Support also includes ongoing training and utilization of the system as well as regular software updates.\u00a0 Support fees are competitive for the industry and our service helps us stand apart![\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I use my existing equipment?” tab_id=”1645022943204-4b2f9a3a-6e17″][vc_column_text]We understand the costs of investing in technology and work by a few simple beliefs.\u00a0 When we quote equipment, we want to provide a quality product at a fair price.\u00a0 So no bargain rack computers or refurbished equipment.<\/p>\n

We will discuss your existing equipment in detail, offer opinions on cost\/benefit of upgrading and let you make the decision.\u00a0 However, our rule is \u201cIf we sell it, we support it.\u00a0 If you supply it, it\u2019s your problem.\u201d\u00a0 This allows us to provide at our specs without having to deal with inferior or unfamiliar devices.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"

[vc_row cspt-bg-color=”white” css=”.vc_custom_1548307151412{padding-bottom: 30px !important;}”][vc_column][vc_row_inner][vc_column_inner][\/vc_column_inner][\/vc_row_inner][vc_tta_accordion shape=”square” color=”white” spacing=”30″ c_position=”right” active_section=”1″ el_class=”cspt-faq”][vc_tta_section title=”What information can you use from my existing information?” tab_id=”1540103971652-c593d570-a304″][vc_column_text]Often when converting from another exiting POS software, we are able to extract item information and customer information for loading into ABS. Item Information includes SKU, Description, UPC, Costs, Retails and Quantity on Hand as […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8590","page","type-page","status-publish","hentry"],"acf":[],"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/retailautomation.biz\/index.php?rest_route=\/wp\/v2\/pages\/8590","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/retailautomation.biz\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/retailautomation.biz\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/retailautomation.biz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/retailautomation.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=8590"}],"version-history":[{"count":0,"href":"https:\/\/retailautomation.biz\/index.php?rest_route=\/wp\/v2\/pages\/8590\/revisions"}],"wp:attachment":[{"href":"https:\/\/retailautomation.biz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=8590"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}